Pilot Programme 2026: we are currently looking for our first retail partners in the DACH region. Get started →

Physical retail is losing customers. Not to better competitors. But to irrelevance.

Physical retailers lose customers every day – not to better competitors, but to irrelevance. Their products are no worse than before; they have simply stopped appearing in their target audience's digital everyday life.

Retail Gaming Solution closes that gap. Your locations become part of a digital world your target audience already uses every day.

What retail decision-makers face today

Why traditional measures no longer work

The challenges are familiar. The measures that used to solve them no longer do.

Why is foot traffic declining in physical retail?

Foot traffic isn't declining because products have got worse. It declines because traditional measures like discounts and advertising create attention without bringing anyone into the store. To build foot traffic today, you have to be present where your audience actually spends its time.

Why aren't loyalty apps and discounts enough to reach Gen Z any more?

Gen Z genuinely enjoys shopping in physical stores – studies show they favour it more than older age groups do. What no longer works are the classic loyalty mechanics and discount campaigns that barely register with this generation. Gen Z expects experience, personalisation and digital touchpoints before they ever walk through the door.

Why does classic customer retention keep getting more expensive?

Loyalty programmes mostly retain customers who are already loyal. New audiences are barely reached, while the cost of points, discounts and administration keeps rising. That makes the return on classic programmes harder and harder to justify.

The solution

How the Retail Gaming Solution platform builds foot traffic

Four steps. The effort on your side stays minimal. Results you can measure straight away.

Your location goes live

We set your store up in our system. We handle the technical setup for you, so the effort on your side stays minimal.

Players discover your store

Players in your area see your store on the in-game map and can go straight there. Events are optional and further increase visibility.

Players come in and shop

Customers walk into your store and shop as usual. They automatically earn in-game rewards for their purchase.

You see everything live

Your dashboard shows every visit, every transaction and every euro of revenue – in real time, from day one.

Who it's for

This is a good fit for you if…

Our platform is a good fit if you run several locations and want to increase foot traffic measurably. If you want to reach younger audiences without getting into discount wars. If you want to rethink customer loyalty around real experiences rather than points cards. And if you want to see results before committing for the long term.

Drugstore & Beauty

More repeat customers, without discounts

Every purchase adds game progress. Customers come back more often – not for promotions, but for genuine added value.

Grocery

Turn the routine shop into an experience

High-frequency purchases become something players actively look forward to. The store becomes the destination.

Fashion & Sport

Create shopping experiences people can't get online

Specific products unlock exclusive in-game items – an experience no online shop can copy.

Check the fit for my sector

A low-risk start

Test the platform in your store

Six months, one location, full data transparency. See for yourself whether the numbers add up before you commit for the long term.

  • No long-term contract
  • Minimal IT effort
  • Full transparency
Request a pilot place →

We'll get back to you within 24 hours.

Who's behind it

Portrait photo of Dirk Lohß, founder of Retail Gaming Solution

“Stores that do everything right still lose customers, simply because they no longer feature in their target audience's lives. The Retail Gaming Solution platform is an attempt to change that.”

Dirk Lohß, Founder, Retail Gaming Solution · LinkedIn

Voices from the market

What people in the field say

Would this work for your locations?

In a 30-minute introductory call we'll show you specifically what the platform could look like for your locations. No sales pitch, no obligation. We're currently looking for the first selected retail partners for our pilot programme – if you're interested, now is the right time to talk.

Book a call

Frequently asked questions

Retail Gaming, in brief

What is Retail Gaming?

Retail Gaming connects physical store locations with a digital gaming world. Players discover stores in the game, visit them and buy there – generating real foot traffic and transactions that can be measured in real time.

How is this different from a loyalty app?

A classic loyalty app rewards customers who are already in the store. Retail Gaming activates people who aren't customers yet, by making your store visible inside a gaming world where younger audiences spend time every day.

Which retailers is it suitable for?

Retail Gaming suits retailers and brands with one or more locations that want more foot traffic, younger audiences, or emotional differentiation from their competitors.

How much work is it for me as a retailer?

We handle the technical setup of your location. There's barely any IT effort during the pilot, and no manual tracking on your side in day-to-day operation. We go through exactly what needs preparing beforehand, in the introductory call.

How soon will I see results?

As soon as your location is live, you see store visits, transactions and revenue in real time in your personal dashboard – from day one, with no estimates or delay.

Can I try the platform first?

Yes. There's a demo version you can trial for two weeks in your own environment with your team, before you decide on a pilot. You request a demo directly through the contact form.

Do I have to commit for the long term?

No. You start with a six-month pilot at a single location, with no long-term contract. After the pilot you decide how to continue, based on real numbers.